Cancellation policy

Purchase Options & Cancellation Policy

Vermont Handcrafted
Last Updated: October 2026

We want the ordering process at Vermont Handcrafted to be clear and straightforward. Please review the information below regarding payments, order changes, cancellations, and processing.

1. Payment Methods

Available payment methods are displayed during checkout and may include:

  • Major credit and debit cards

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Shop Pay Installments, when available

  • Vermont Handcrafted gift cards

Payments are processed securely through Shopify and supported payment providers.

2. Order Processing

Orders may begin processing shortly after they are placed.

Because Vermont Handcrafted works with multiple makers, suppliers, and fulfillment partners, processing times vary by product.

Some orders may enter fulfillment quickly, while others may require additional supplier processing time.

3. Order Changes

If you need to change an order, contact us as soon as possible.

Possible changes may include:

  • Correcting a shipping address

  • Changing a quantity

  • Requesting cancellation of an item

Email:

vermonthandcraftedgoods@gmail.com

We will make reasonable efforts to accommodate requested changes, but we cannot guarantee that an order can be modified once it has entered fulfillment or shipped.

4. Order Cancellations

If you would like to cancel an order, contact us as soon as possible after placing it.

Cancellation requests are not guaranteed.

An order may no longer be eligible for cancellation if:

  • It has already shipped

  • It has entered supplier fulfillment

  • A shipping label has been created

  • It is being prepared for shipment

  • It is a customized, personalized, or made-to-order product

If an order cannot be canceled, eligible items may still qualify for return under our Return & Refund Policy.

5. Preorders and Special Orders

Preorder, special-order, customized, or made-to-order products may have different cancellation requirements.

Any applicable restrictions will be stated on the product page when available.

Once a supplier has begun production, reserved inventory, or fulfillment, cancellation may no longer be possible.

6. Failed or Declined Payments

If a payment is declined or cannot be completed:

  • The order may not be fulfilled

  • You may need to place the order again using a valid payment method

We do not guarantee inventory availability for unpaid or incomplete orders.

7. Fraud Prevention and Order Verification

Orders may be reviewed for fraud-prevention and payment-verification purposes.

An order may be delayed, declined, or canceled if payment cannot be verified or if the transaction is flagged as potentially fraudulent.

If an order is canceled after payment has been captured, any applicable refund will be issued to the original payment method.

8. Refund Timing for Canceled Orders

Approved refunds for canceled orders will be issued to the original payment method.

Your bank, credit-card company, or payment provider may require additional time for the refund to appear in your account.

9. Contact Us

Questions about an order, payment, cancellation, or requested change may be directed to:

Vermont Handcrafted
47 Gould Hill Rd
Johnson, Vermont 05656
United States

Phone: 802-371-9387
Email: vermonthandcraftedgoods@gmail.com